Customer Service Representative - Retail Account (Remote from Bali)

Join Cognizant, a global leader in technology and business solutions, as a Customer Service Representative for our Retail Account. This remote role allows you to work from the vibrant locations of Bali, including Canggu, Ubud, Denpasar, and more. In this role, you'll be the first point of contact for our retail clients, ensuring their needs are met with exceptional service and support. Leveraging tools like Zendesk and Salesforce, you'll manage customer inquiries, resolve issues, and provide proactive solutions to enhance customer satisfaction.

At Cognizant, we're committed to fostering a collaborative and innovative environment. As a Customer Service Representative, you'll have the opportunity to grow your skills in customer service, technology, and business solutions. With a focus on continuous learning and development, you'll be supported in achieving your career goals while making a meaningful impact on our clients' success.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and support requests via email, phone, and chat, ensuring timely and accurate resolutions.
• Utilize Zendesk and Salesforce to track, prioritize, and manage customer issues, providing clear and concise updates to clients.
• Collaborate with the retail team to identify and implement process improvements, enhancing overall customer service efficiency.
• Monitor customer satisfaction metrics and provide regular reports to the team, identifying areas for improvement and celebrating successes.
• Stay up-to-date with industry trends and best practices in customer service, applying this knowledge to enhance service delivery.
• Participate in training and development programs to continuously improve skills and knowledge in customer service and related technologies.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
• Provide exceptional customer service, demonstrating empathy, professionalism, and a commitment to exceeding customer expectations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communication, or a related field, or equivalent experience.
• Minimum 2 years of experience in customer service or a related role, with a proven track record of delivering excellent customer service.
• Strong communication skills, both written and verbal, with the ability to build rapport and resolve customer issues effectively.
• Proficiency in English, with the ability to communicate clearly and professionally in both written and spoken English.
• Familiarity with customer service software such as Zendesk and Salesforce, or willingness to learn these tools quickly.
• Excellent problem-solving skills, with the ability to think critically and creatively to resolve customer issues.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach to customer service.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.

🛠️ Keahlian

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