Head of Customer Engagement & Database Management

Join PJ Lhuillier Group of Companies as the Head of Customer Engagement & Database Management in Canggu, Bali, and lead the charge in transforming customer data into actionable insights that drive personalized experiences, smarter business decisions, and impactful engagement strategies. With a monthly salary ranging from Rp 50,000,000 to Rp 80,000,000, this role offers a unique opportunity to leverage your expertise in customer engagement and data management to elevate the company's customer-centric approach.

In this role, you will work closely with cross-functional teams to develop and implement data-driven strategies that enhance customer satisfaction and loyalty. Utilizing advanced tools such as Salesforce, HubSpot, and Google Analytics, you will oversee the collection, analysis, and management of customer data to create targeted marketing campaigns and improve customer service.

PJ Lhuillier Group of Companies, a renowned name in the luxury retail industry, is seeking a visionary leader who can drive innovation and excellence in customer engagement. This is your chance to make a significant impact in a dynamic and fast-paced environment, where your strategic insights and data management skills will be instrumental in shaping the future of customer interactions.

📋 Tanggung Jawab Pekerjaan

• Develop and implement data-driven strategies to enhance customer engagement and satisfaction.
• Oversee the collection, analysis, and management of customer data using tools such as Salesforce, HubSpot, and Google Analytics.
• Create targeted marketing campaigns and improve customer service based on data insights.
• Lead cross-functional teams to ensure seamless integration of data-driven strategies across all departments.
• Monitor and analyze customer engagement metrics to identify trends and opportunities for improvement.
• Collaborate with marketing, sales, and customer service teams to align data strategies with business objectives.
• Stay updated with the latest trends and best practices in customer engagement and data management.
• Provide regular reports and presentations to the executive team on customer engagement performance and data insights.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5-8 years of experience in customer engagement and database management.
• Proven track record in developing and implementing data-driven customer strategies.
• Strong proficiency in data analysis tools such as SQL, Tableau, and Excel.
• Certifications in customer relationship management (CRM) and data analytics are a plus.
• Excellent communication and leadership skills with the ability to influence and inspire teams.
• Strong problem-solving and decision-making abilities.
• Familiarity with the luxury retail industry is a significant advantage.

🛠️ Keahlian

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